Privacy Policy
How we collect, use, and protect your personal information.
Last updated: March 2026
Trust First Services ("we," "us," or "our") operates the website trustfirstservices.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our HVAC and plumbing services in Orlando, FL and surrounding Central Florida communities.
Your privacy matters to us. We are committed to handling your information responsibly and transparently.
Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
When you contact us by phone, submit a form on our website, or request a quote, we may collect:
- Your name
- Phone number
- Email address
- Home or service address
- Details about your HVAC or plumbing service needs
- Preferred appointment times
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search terms that brought you to our site
- General geographic location (city-level, not street address)
This information is collected through cookies, web beacons, and similar tracking technologies. See the "Cookies and Tracking" section below for more details.
Phone Call Information
When you call Trust First Services, we may record or log call details for quality assurance and training purposes. This may include the date, time, and duration of your call, as well as the phone number you called from.
How We Use Your Information
We use the information we collect to:
- Provide services: Schedule appointments, dispatch technicians, and deliver HVAC and plumbing services to your home
- Communicate with you: Respond to your inquiries, send appointment confirmations, and follow up after service visits
- Improve our website: Analyze how visitors use our site so we can improve content, navigation, and user experience
- Send service reminders: Notify you about upcoming maintenance appointments or seasonal HVAC recommendations (only if you have opted in)
- Process payments: Handle billing and payment for completed services
- Comply with legal requirements: Meet our obligations under applicable laws and regulations
We do not use your personal information for purposes unrelated to our HVAC and plumbing services.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following limited circumstances:
- Service providers: We work with trusted third-party companies that help us operate our business, such as website hosting, analytics, payment processing, and customer communication platforms. These providers only access your information as needed to perform their services and are required to protect it.
- Legal compliance: We may disclose your information if required by law, court order, or government request.
- Business operations: If Trust First Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with the pages.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly (form submissions, page navigation)
- Analytics cookies: Help us understand how visitors use our site, which pages are most popular, and how users navigate between pages. We use tools like Google Analytics for this purpose.
- Advertising cookies: May be used to deliver relevant advertisements and measure ad performance if we run online advertising campaigns
Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block cookies entirely, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling cookies may affect the functionality of certain parts of our website.
Your Rights
You have the right to:
- Access your information: Request a copy of the personal information we hold about you
- Correct your information: Ask us to update or correct inaccurate information
- Delete your information: Request that we delete your personal information from our records, subject to legal retention requirements
- Opt out of communications: Unsubscribe from marketing emails or service reminders at any time by clicking the "unsubscribe" link in any email or by contacting us directly
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or want to make a request regarding your personal information, please contact Trust First Services:
- Website: trustfirstservices.com/contact
- Location: Orlando, FL
We will respond to all privacy-related requests within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
For questions about this policy or any of our services, visit our contact page or review our Terms of Service.